Summary/Objective
The Business Analyst acts as a technical liaison between an operating unit and IT. The position assists in the definition, creation, testing and implementation of business applications targeted at providing solutions for Operations and external clients. Activities include project planning, designing of system enhancements, testing and the implementation of systems to ensure goals and objectives of projects are met.

Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Provides a single point of contact for Operating Unit into IT and acts as a conduit between the two organizations.
• Leads Business Process Modeling sessions, acting as a documentarian, co-facilitator, facilitator, and/or subject matter expert in sketch sessions.
• Collaborates consistently with warehouse floor to understand requirements and systematic changes to enhance service, efficiency, and quality.
• Conducts preliminary investigation for all project requests. Review’s and elicit requirements, specifications, test, support, and training plans to ensure they are in line with business objectives on projects.
• Participates in Business Process Management group efforts to collect and analyze metrics and continually improve processes owned by the group.
• Participates in root cause analysis to recommend product enhancements or other appropriate actions to improve productivity for both the Operating Unit and IT.
• Acts as Product Owner and maintains priority and traceability of requirements from concept to delivery of a project.
• Participates in Scrum meetings and product sprints
• Overseeing all stages of product creation including design and development
• Monitoring and evaluating product progress at each stage of the process
• Ability to identify and document change request and escalate appropriately.
• Ability to manage multiple projects
• Other duties as assigned

Education and Experience

• Bachelor’s degree
• 2 to 5 years of related work experience as a Business Analyst
• Logistics experience and WMS knowledge
• Experience in leading the defining, testing and implementing of business applications to support operational execution.
• Strong analytical skills and effective communication skills to effectively interact with a wide range of users with different levels of computer expertise. Ability to design workable solutions to problems in a timely manner.

Minimum Physical Requirements

• Continuously required to sit, type, and perform repetitive wrist motion;
• Occasionally required to stand, walk, bend, squat/kneel, twist/turn, or reach.

ODW Competencies

• People Focused: Recognize that having great people is the ultimate competitive advantage.
• Customer Driven: Deliver the optimal customer experience (internal and external).
• Business Acumen: Learn and apply position expertise and industry knowledge.
• Results Driven: Show personal desire, energy and focus to succeed against high standards.
• Innovative: Think differently and be innovative for better business results.

DISCLAIMER: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as an exhaustive list of all duties, responsibilities, success profile characteristics or qualifications required of employees assigned to this job. Management retains the discretion to add to or change the duties of the position at any time.

INDSA